FAQ

CHRISTMAS DELIVERY LAST ORDER DATES:

Ireland December 15th

UK December 6th

Rest of World 30th Nov

Deliveries within Ireland are taking an estimated 2-3 working days from dispatch to delivery currently with An Post. As it is a very busy time of year for the postal service please allow extra time for your delivery.

If you have a question that isn't answered below, please feel free to drop us a line on email or social. We'd love to hear from you!

How do I get in contact?

The best way to get in contact is to email hello[at]benebox.ie. You can also get in touch using our social channels, on Facebook or Instagram

How long does it take for my gift to arrive?

Gifts are currently dispatching within 1-2 working days. Orders are dispatched Monday to Friday, excluding Bank Holidays. Deliveries within Ireland are taking an estimated 1-2 days from dispatch to delivery currently with DPD and An Post, this is an estimate so please allow a bit longer for your gift to arrive.

What methods of payment do you accept?
We accept all major credit and debit cards including Visa, American Express, MasterCard. We also accept Paypal.

Gift box prices include all taxes but exclude delivery costs (see below for further details). VAT is included in our prices.

Do you offer discount codes or coupon codes?

In general we don't offer discounts or coupon codes and we never work with any discount code websites. If you see our brand offering a discount on a discount code or deals website, this is fake.

Delivery

Do you deliver internationally?

We currently deliver to Republic of Ireland, United Kingdom, across Europe and to other worldwide destinations on request (see shipping page for more details). If there is somewhere further afield you'd like a Bene Box sent, but it isn't listed just get in touch and we can sort international delivery for you.

Following Brexit, shipping to mainland UK is available for orders up to €150 only. No customs are payable by the recipient in the UK.

How much is delivery?

We charge €4.95 for each delivery in Republic of Ireland and €8.95 for each delivery in mainland United Kingdom (see shipping page for more details). We offer FREE delivery in Republic of Ireland on orders over €100. As our products our gifts, we want to ensure Bene Boxes arrive safely and as quickly as possible. For that reason, all of our gift boxes are sent with track and trace.

Customs Charges: any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no say over these charges and cannot predict what they may be as customs policies vary widely from country to country. If you require any additional information regarding this, we advise that you contact the local customs office who should be able to provide further information.

Gifts

Can I add a gift note?

There is space on the cart page to add a gift note. Missed it? No problem, just drop us a line at hello[at]benebox.ie with your order number and we will be sure to include it with your gift.

Do you offer bespoke gift boxes?

We do indeed, let us know your requirements and we will create your very own bespoke Bene Box gift. Email us at hello[at]benebox.ie and we will create your perfect gift for any occasion.

Note: we don't generally include invoices or receipts within our gift boxes. With the exception of where there is no gift note or no sender details on the gift note, in this case we include a slip with sender details so that the recipient knows who the gift is from. There are no price details included on the slip.

Refunds & Exchanges

What is your refund policy?

We are happy to offer a full refund within 28 days if you are not completely satisfied. All items must be returned in their original, unused condition at your own cost (unless the item arrived damaged). Please contact hello[at]benebox.ie to arrange a return.

We do not accept liability for returned gift boxes which get damaged during transit back to us. It is your responsibility adequately protect the gift box contents to prevent damage.

Once you have contacted us to let us know that you wish to obtain a refund, and we have received the gift box back in saleable condition, we will refund you as soon as possible and within 30 days of your refund request.

What is your return policy?

If any of your products are defective or have been damaged in shipping, please let us know by emailing hello[at]benebox.ie and we will organise for the return of the gift.