If you have a question that isn't answered below, please feel free to drop us a line on email or social. We'd love to hear from you!
How do I get in contact?The best way to get in contact is to email hello[at]benebox.ie. You can also get in touch using our social channels, on Facebook or Instagram
How long does it take for my gift to arrive?
Gifts are currently dispatching within 1-2 working days. Orders are dispatched Monday to Friday, excluding Bank Holidays. Deliveries within Ireland are taking an estimated 1-2 days from dispatch to delivery currently with DPD and An Post, this is an estimate so please allow a bit longer for your gift to arrive.
What methods of payment do you accept?
We accept all major credit and debit cards including Visa, American Express, MasterCard. We also accept Paypal.
Gift box prices include all taxes but exclude delivery costs (see below for further details). VAT is included in our prices.
Do you offer discount codes or coupon codes?
In general we don't offer discounts or coupon codes and we never work with any discount code websites. If you see our brand offering a discount on a discount code or deals website, this is fake.
We do indeed, let us know your requirements and we will create your very own bespoke Bene Box gift. Email us at hello[at]benebox.ie and we will create your perfect gift for any occasion.
Note: we don't generally include invoices or receipts within our gift boxes. With the exception of where there is no gift note or no sender details on the gift note, in this case we include a slip with sender details so that the recipient knows who the gift is from. There are no price details included on the slip.
Refunds & Exchanges
We do not accept liability for returned gift boxes which get damaged during transit back to us. It is your responsibility adequately protect the gift box contents to prevent damage.
Once you have contacted us to let us know that you wish to obtain a refund, and we have received the gift box back in saleable condition, we will refund you as soon as possible and within 30 days of your refund request.